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StampCards program Terms & Conditions
Stamp - Restaurant-specific stamp that is awarded for every Order placed with a participating Restaurant.
StampCard Program - means the award program which allows Customers to collect stamps awarded by a participating Restaurant on an electronic card visible on their online Just Eat account (each, a “StampCard”). The Customer earns a StampCard Voucher (at the cost of a participating Restaurant) once the StampCard for that Restaurant is full, which is redeemable when placing an Order with that participating Restaurant.
StampCard Voucher - means a restaurant-specific voucher awarded to the Customer for a full StampCard, with a value of 10% of the Gross Order Value, minus delivery costs, of the five Orders for which the Stamps were collected.
1.APPLICATION
These terms apply in case you have signed up for the Just Eat StampCard Program.
2. PARTICIPATION
2.1 To participate in the StampCard Program and award Stamps to Customers, you need to sign up for the StampCard Program.
2.2 We may refuse the participation of a Restaurant in the StampCard Program at our sole discretion.
3. STAMPS
3.1 Stamps are awarded exclusively by you to a Customer. We are only the technical provider of the StampCard Program.
3.2 Customers who order with your Restaurant will automatically receive 1 Stamp for every Order placed at your Restaurant and paid for online. Orders paid via cash and guest check out users are excluded from receiving Stamps.
3.3 A StampCard is full and complete after having collected five Stamps from the same Restaurant. A StampCard Voucher will be automatically applied to a Customer’s next Order if the Order value is equal to or greater than the StampCard Voucher value.
3.4 Stamps expire 12 months following the date the Stamps have been awarded to the Customer.
3.5 Stamps are not transferable between Restaurants, Customers, email addresses, StampCard or otherwise.
3.6 We will correct Stamps that were awarded while the Order and/ or payment thereof was cancelled. However, if such Stamp completes a StampCard it may result in the generation of a StampCard Voucher. If the StampCard Voucher is generated, the Stamp will be considered valid and the StampCard Voucher will be redeemable.
4. STAMPCARD VOUCHERS
4.1 A StampCard Voucher:
can only be redeemed with an Order with the Participating Restaurant from which the Stamps were received;
can only be redeemed in combination with an online payment;
can be redeemed with other offers or vouchers provided that a voucher is not greater than the payment total following the application of the StampCard Voucher; and
can only be redeemed for Orders that have a value which is equal to or greater than the StampCard Voucher.
4.2 The StampCard Voucher is redeemable up and until 90 days after the StampCard Voucher was issued.
4.3 The value of a StampCard Voucher equals 10% of the Gross Order Value, minus delivery costs, of the five Orders for which the Stamps were collected.
4.4 The costs of a redeemed StampCard Voucher are for your account.
4.5 The total amount that is paid by Customers with StampCard Vouchers in your Restaurant will be visible on the Order summary in the Partner Centre.
4.6 The Fees you owe to us will be based on the Gross Order Value of the Order, thus also over the amount of the StampCard Voucher if a StampCard Voucher is used.
5. DURATION, MODIFICATION AND TERMINATION OF THE STAMPCARD PROGRAM
5.1 Participation in the StampCard Program has a minimum duration of 3 continuous months, in order to allow Customers to complete their StampCard.
5.2 Without prejudice to clause 5.1, You are free to terminate your participation in the StampCard Program for convenience on a prior 30 (thirty) days notice but you will not be able to sign up for the StampCard Program again until 90 days have passed since the date of termination of your participation under this clause 5.2. You can terminate your participation in the StampCard Program by contacting our customer service. Termination will not affect the validity of existing StampCard Vouchers in any way.
5.3 If a Customer has collected Stamps that can no longer be redeemed because you terminated your participation in the StampCard Program, we may claim the amount corresponding to the value of the outstanding Stamps from you.
5.4 We reserve the right to cancel the StampCard Program for convenience with a prior 30 (thirty) days’ written notice. In case of cancellation of the StampCard Program, Customers can no longer collect Stamps. However, StampCard Vouchers will remain valid until their expiration date.
5.5 We reserve the right to withhold or suspend your Restaurant from participation in the StampCard Program in case of a reasonable (suspected) violation of the Agreement.
Registered in England & Wales No. 04656315 | Fleet Place House, 2 Fleet Place, London, United Kingdom, EC4M 7RF