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Local Legend Terms and Conditions
This page sets out the terms and conditions (“Terms”) which govern the Local Legends programme (the “Programme”) offered by Just Eat.co.uk Ltd (“we”, “us”, or “Just Eat”), to restaurants who are registered with us on our UK platform (the “Platform”) and who meet our eligibility criteria (“you”). By participating in the Programme, you agree to be bound by these Terms. Please read these Terms carefully so that you understand your rights and obligations.
Terms last updated: April 2023
1. Who we are
Just Eat is a company registered in England and Wales with registered company number 04656315, whose registered office is at Masters House,107 Hammersmith Road, London, W14 0QH. Our VAT number is GB 945 7192 91.
2. Eligibility to participate in the programme
2.1Basic requirements: To be able to participate in the Programme you must: i) be registered with Just Eat and have been registered for at least 90 days; ii) have entered into our standard restaurant agreement with us (the “Restaurant Agreement”); and iii) have a Partner Centre user account (“Just Eat Account”).
2.2 Additional eligibility requirements: You must meet additional eligibility requirements to participate in the Programme as follows: (i) hold a Food Standards Agency rating of 3 or above (or a Pass in Scotland if applicable); (ii) maintain an order score of 20 or more. (iii) maintain a customer experience score of 40 or more.(iiii) You must also use our “Order on its Way” functionality for at least 70% of all Just Eat orders.
2.3Restaurants may only participate in the Programme if they have been invited to do so by Just Eat. If a restaurant receives an invitation, the restaurant will be automatically added to the Programme, unless the restaurant opts out.
2.4 We may discontinue your participation in the Programme at our sole option if at any time you do not meet our eligibility requirements set out in these Terms (together the “Eligibility Criteria”).
2.5 The Eligibility Criteria, and these Terms are subject to change at Just Eat’s sole discretion at any time. Any changes will be reflected on this page.
3. Overview of the programme
3.1 The Programme is designed to recognise and reward the best performing restaurants partners with Just Eat who are consistently offering a great service to Just Eat customers.
3.2 The Programme began on 15 November 2017 and will continue for an indefinite period until such time as we withdraw it which we may do without notice
3.3 Restaurants who participate in the Programme will be offered a package of great benefits from Just Eat (the “Benefits”).
3.4 The Benefits are subject to change at Just Eat’s sole discretion. Currently the Benefits comprise: (i) a higher position on the search engine results page on the Platform; (ii) badge and/or sign-posting on the Platform; (iii) priority call centre support; (iii) partner perks including additional offers on our standard restaurant services; and (iv) additional last mile visibility and co-branding opportunities.
4. Discontinuation
4.1 Discontinuation and suspension of the Programme: We may discontinue or suspend the Programme at any time and for any reason at our sole discretion without giving advanced notice to you.
4.2 Discontinuation and suspension or your participation in the Programme: We may discontinue or suspend your participation in the Programme at any time in our sole discretion if you do not meet all of the Eligibility Criteria or where we reasonably believe your conduct is inappropriate.
4.3In particular (but without limitation) we may discontinue or suspend your participation if:
4.3.1we become entitled to either terminate or suspend our Restaurant Agreement with you;
4.3.2 your restaurant is permanently or temporarily removed or taken offline from the Platform during your participation in the Programme;
4.3.3you cease to meet any of our Eligibility Criteria. In the event that your restaurant fails to attain an FSA rating of at least “3”, or a “Pass” in Scotland, your participation in the Programme will be automatically terminated;
4.3.4 you are in breach of these Terms or of the Restaurant Agreement;
4.3.5you become insolvent or bankrupt; or
4.3.6 we reasonably believe that you are engaging in unlawful activity or any activity which may damage our reputation.
4.4Effect of discontinuation or suspension: If we discontinue or suspend the Programme or your participation in it then you will cease to have any right to participate and/or enjoy the Benefits.
5. Price and Payment
The Programme is offered completely free of charge to those restaurants who are selected by us and meet and continue to meet the Eligibility Criteria detailed in these Terms.
6. Liability
6.1 General exclusion: Nothing in these Terms will limit or exclude either party’s liability for: death or personal injury caused by its own negligence, or the negligence of its employees, agents or subcontractors; or fraud or fraudulent misrepresentation; or anything which cannot lawfully be limited or excluded.
6.2 Exclusion of our liability: Subject to section 6.1, we are not liable to you whether in contract, tort (including negligence), breach of statutory duty or otherwise, and including liabilities resulting from our repudiatory or deliberate breach of these Terms by us, for any special damages, any loss of goodwill, reputation, business, profits, data, actual or anticipated income or profits or loss of contract or any indirect or consequential losses.
6.3 Limitation of our liability: Subject always to section 6.1 and section 6.2 our total liability to you in respect of any losses arising under or in connection with the subject matter of these Terms howsoever caused is limited to an amount equal to the charges paid by you to us during the six (6) months preceding the date on which the first event giving rise to our liability took place.
6.4 Force majeure: We will not be liable to you as a result of any delay or failure to perform our obligations under these Terms caused by any event or circumstance beyond our reasonable control.
6.5Exclusion of terms: Subject to section 6.1, we provide access to the Programme, Platform and Partner Centre on an “as is” basis and exclude any warranties or other terms which are not expressly set out in these Terms.
6.6 Losses for which you are responsible: Without prejudice to the rest of this paragraph 6, we will not be liable to you for any losses you may suffer which you could reasonably have prevented (for example, losses caused by your failure to keep your Just Eat Account details secure).
7. Other matters
7.1 Communications: We may communicate with you at any time using any contact details you have provided or through the Partner Centre to provide you with updates and information, changes to the Programme or revisions to these Terms which may be made by us at any time. By continuing to participate in the Programme you are deemed to accept any revisions to our Terms.
7.2 Entire agreement: These Terms constitute the entire agreement between you and us and supersede and extinguish all previous drafts, agreements, arrangements and understandings between the parties, whether written or oral, relating to their subject matter (without limiting the effect of the Restaurant Agreement), and neither party will have any claim for innocent or negligent misstatement based upon any statement not in these Terms.
7.3 Assignment etc. by us: We are entitled to assign, transfer or sub-contract all or any of our rights and obligations under these Terms to any entity which is at least 50% owned or is controlled by us, or which directly or indirectly controls us, or which is owned (directly or indirectly) by any entity that directly or indirectly controls us, or to any other third party which owes us at least equivalent obligations as we owe to you under this Agreement.
7.4 Assignment etc. by you: You are entitled to assign, transfer, charge, or sub-contract all or any of your rights or obligations under these Terms only with our prior consent in writing.
7.5 Just Eat Web Shop vouchers: Valid on Just Eat branded products only.
7.6 Confidentiality: These Terms, and any information received pursuant to them by one party about the other which is not in the public domain, is confidential and will not be disclosed during the term of the agreement between you and us under these Terms or at any time thereafter save as required by law.
7.7 Severability: If any provision or part-provision of these Terms is declared wholly or partly invalid, illegal or unenforceable, the remainder will remain in full force and effect and any wholly or partly invalid provision will be deemed modified to the minimum extent possible to make it valid, legal and enforceable.
7.8 Third parties: No party that is not a party to these Terms has the right to enforce any aspect hereof and accordingly, the Contracts (Rights of Third Parties) Act 1999 is excluded.
7.9 Governing law & jurisdiction: These Terms and any dispute or claim arising out or in connection with them or their subject matter (including any dispute or claim relating to non-contractual obligations) is governed by and construed in accordance with English law. The courts of England & Wales have exclusive jurisdiction to settle any dispute or claim (including any dispute or claim relating to non-contractual obligations) arising in connection with these Terms.